Shipping & Delivery

Thank you for shopping with Menol. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing Time

• All orders are processed within [1-3 business days] after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During peak seasons or sales, processing times may be slightly delayed.

2. Shipping Rates & Delivery Estimates

Shipping charges (if applicable) will be calculated and displayed at checkout.

• Standard Shipping: [3-7 business days]
• Express Shipping: [1-3 business days]
• International Shipping (if available): [7-15 business days]

Delivery timelines are estimates and may vary depending on your location and courier service.

3. Shipping Confirmation & Tracking

• You will receive a shipping confirmation email once your order has been dispatched.
• Tracking details will be provided (if available) so you can monitor your shipment.

4. Delays & Issues

While we strive to deliver orders on time, delays may occur due to:

• Weather conditions
• Customs clearance (for international orders)
• Courier partner delays
• Incorrect shipping information provided by the customer

We are not responsible for delays caused by third-party courier services.

5. Lost or Stolen Packages

• If your package is marked as delivered but not received, please contact us within [3-5 days].
• We will coordinate with the courier partner to investigate the issue.
• We are not liable for packages lost due to incorrect address details provided by the customer.

6. Damaged Packages

If you receive a damaged package:

• Contact us within [48 hours] of delivery.
• Provide photos of the packaging and product.
• Our team will review and assist you accordingly.