Thank you for shopping with Menol. We strive to ensure that you are satisfied with your purchase. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns under the following conditions:

• Items must be returned within [7/14/30] days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase (order number or invoice) is required.

Due to hygiene and safety reasons, opened or used perfumes may not be eligible for return unless the product is damaged or defective.

2. Non-Returnable Items

• Opened or used perfume bottles
• Gift cards
• Items marked as final sale
• Products damaged due to misuse or improper handling

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within [48 hours / 3 days] of delivery.

• Email us with your order number.
• Provide clear photos or videos of the damaged item.
• Our team will review and respond within [2-5 business days].

4. Refunds

Once we receive and inspect your returned item:

• You will be notified about the approval or rejection of your refund.
• If approved, refunds will be processed to your original payment method.
• Refund processing may take [5-10 business days] depending on your bank or payment provider.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us

6. Return Shipping

• Customers may be responsible for return shipping costs unless the product is defective.
• We recommend using a trackable shipping service.
• We are not responsible for lost return shipments.

7. Order Cancellation

• Orders can be canceled before they are shipped.
• Once shipped, orders cannot be canceled and must follow the return process.

8. Contact Us

If you have any questions about returns or refunds, please contact us